These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the 'website') and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).
These pages, the content and infrastructure of these pages, and the online service provided on these pages and through the website (the 'service') are owned, operated and provided by Lion de Montagne Sàrl ('ChaletOwners.com', 'us', 'we' or 'our') and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below.
Through the website we provide an online platform through which all types of businesses (for example, chalets, apartments and bed & breakfasts), can advertise their service, and through which visitors to the website can make such reservations. By making a reservation through ChaletOwners.com, you enter into a direct (legally binding) contractual and financial relationship with the accommodation provider at which you book.
When rendering our services, the information that we disclose is based on the information provided to us by service providers. As such, the accommodation providers are given access to an extranet through which they are fully responsible for updating all rates, availability and other information which is displayed on our website. Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each accommodation provider remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our website.
Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.
Our service is free of charge because, unlike many other parties, we will not charge you for our service or add any additional (reservation) fees to the rates.
The aim of ChaletOwners.com is to provide space for the Advertisers to display and exchange information about their Services to prospective Visitors.
Reservation requests are sent specifically to the Advertiser by the Visitors. ChaletOwners.com provide the Visitors an access to Extranet where the Visitors can manage profile, view the Enquiry and reply to it or decline it. The Visitor will be notified when the Advertiser submit reply or decline Enquiry and will be able to reply to the Advertiser through their Extranet. ChaletOwners.com reserve the right not to submit, or remove, any reply or quote.
Chaletowners can offer you and Travel Providers partners various means to communicate about the Services and existing Reservations, directing the communications via Chaletowners. This allows you and your Provider to contact Chaletowners with questions about your Reservation or about your accommodation partners via the Reservation Page.
Chaletowners accesses communications and may use automated systems to review, scan, and analyze communications for security purposes; fraud prevention; compliance with legal and regulatory requirements; investigations of potential misconduct; product development and improvement; research; customer engagement, including to provide you with information and offers that we believe may be of interest to you; and customer or technical support. We reserve the right to block the delivery of or review communications that we, in our sole discretion, believe may contain malicious content, spam, or may pose a risk to you, accommodation partners, Chaletowners, or others. Note, all communications sent or received using Chaletowners communication tools will be received and stored by Chaletowners. Business partners through whose platform you made the reservation and Trip Providers may choose to communicate with you directly via email or other channels that Chaletowners does not control.
Chaletowners does not allow the Guests or Hosts to use Chaletowners to contact each other to make offers outside of the Platform. Also, Guests and Hosts are not permitted to use information obtained from the Chaletowners to contact each other outside of the Platform.
Information on the chalets is managed by Chaletowners. Chaletowners has used its best efforts to ensure that all information is correct and up-to-date. Chaletowners accepts no liability whatsoever for any activity or behaviour of any persons who have used the Platform, made an enquiry through the Platform or for any behaviour or activity of persons booking and staying with members.
As far as is permissible by applicable law, we accept no liability for any loss however caused through omission from the web site, typographical errors or late publication or failure from any cause, whether error, technical, late publication or failure to display listings, advertising and/or sponsorship. In any event, our liability for any loss or damage whether caused by negligence or otherwise will be limited to the cost of any listings, advertising and/or sponsorship and we will not be liable for any consequential loss or damage or loss of profit of the purchaser or of any other party nor be liable for any other loss however suffered.
The information shown on website is provided by Advertisers. Lion de Montagne Sàrl accepts no responsibility for the accuracy or otherwise of this information. All holiday details on this site including property descriptions, travel information and prices should be considered as indicative only. You should verify the accuracy of any information that you intend to rely on with chalet representative prior to booking your stay.
The online reservation service is rendered by Lion de Montagne Sàrl, which is a private limited liability company, incorporated under the laws of the France and registered with the trade register of the Chamber of Commerce in Annecy under registration number Siret: 81060732500018, RCS: 810607325. Our VAT registration number is FR74810607325. Hosting provider: DigitalOcean, 101 Avenue of the Americas, 10th Floor, New York, NY 10013.
Like most website operators, ChaletOwners collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. ChaletOwners.com purpose in collecting non-personally identifying information is to better understand how ChaletOwners.com’s visitors use its website.
ChaletOwners.com also collects potentially personally-identifying information like Internet Protocol (IP) addresses. ChaletOwners.com does not use such information to identify its visitors, however, and does not disclose such information, other than under the same circumstances that it uses and discloses personally-identifying information, as described below.
Certain visitors to ChaletOwners.com’s websites choose to interact with ChaletOwners.com in ways that require ChaletOwners.com to gather personally-identifying information. The amount and type of information that ChaletOwners.com gathers depends on the nature of the interaction. For example, we ask visitors who use our forms to provide a username and email address. In each case, ChaletOwners.com collects such information only as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with ChaletOwners.com. ChaletOwners.com does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
ChaletOwners.com will not rent or sell potentially personally-identifying and personally-identifying information to anyone.
If you are a registered user of a ChaletOwners.com newsletter and have supplied your email address, ChaletOwners.com may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with ChaletOwners.com and our products.
ChaletOwners.com takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information.
We will retain your information as long as your account is active, as necessary to provide you with the services or as otherwise set forth in this Policy. We will also retain and use this information as necessary for the purposes set out in this Policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect Chaletowners' legal rights. We also collect and maintain aggregated, anonymized or pseudonymized information which we may retain indefinitely to protect the safety and security of our Platform, improve our Services or comply with legal obligations.
ChaletOwners.com may collect statistics about the behaviour of visitors to its websites. For instance, ChaletOwners.com may reveal how many visits a particular property got, or say which property are most popular.
In order for us to provide you the best possible experience on our platform, we need to collect and process certain information. Depending on your use of the Services, that may include:
Contact us via email — for example, when you ask for support, send us questions or comments, or report a problem, we will collect your name, email address, message, etc. We use this data solely in connection with answering the queries we receive.
Usage data — when you visit our site, we will store: the website from which you visited us from, the parts of our site you visit, the date and duration of your visit, your IP address, information from the device (device type, operating system, screen resolution, language, country you are located in, and web browser type) you used during your visit, and more. We process this usage data in Matomo Analytics for statistical purposes, to improve our site and to recognize and stop any misuse.